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Can I open news section whenever there is a passive notification

  • November 5, 2025
  • 1 reply
  • 5 views
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Can I open news section whenever there is a passive notification in the news intercom-messenger-frame else hide it?

1 reply

Paul Byrne
Intercom Team
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  • Paul ByrneIntercom Team
  • Intercom Team
  • 116 replies
  • November 6, 2025

Hey ​@Tushar Verma Paul here from support engineering to help you out 🤝 

Yes, you can open the News area of the Messenger when the News tab has a passive notification and hide it otherwise, using Intercom’s JavaScript API.

The recommended approach is to detect unreadNewsItemsCount > 0 from the Messenger’s state and then call Intercom('showSpace', 'news') (or Intercom('showNews', <id>) for a specific item). If there are no passive notifications, either close the messenger (Intercom('hide')) or call Intercom('hideNotifications', true) to suppress badges. 


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