Can I open news section whenever there is a passive notification

Question

Can I open news section whenever there is a passive notification in the news intercom-messenger-frame else hide it?

Paul Byrne · Accepted Answer

Hey ​@Tushar VermaPaul here from support engineering to help you out 🤝Yes,you can open the News area of the Messenger when the News tab has a passive notification and hide it otherwise, using Intercom’s JavaScript API.The recommended approach is to detect unreadNewsItemsCount > 0 from the Messenger’s state and then call Intercom('showSpace', 'news') (or Intercom('showNews', <id>) for a specific item). If there are no passive notifications, either close the messenger (Intercom('hide')) or call Intercom('hideNotifications', true) to suppress badges.

Tushar Verma · Answer

Hey ​@Paul Byrne, thanks alot for the quick response. But I am unable to find any function in intercom docs by the nameunreadNewsItemsCount.can you help me with that?

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