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Can I open news section whenever there is a passive notification

  • November 5, 2025
  • 2 replies
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T

Can I open news section whenever there is a passive notification in the news intercom-messenger-frame else hide it?

Best answer by Paul Byrne

Hey ​@Tushar Verma Paul here from support engineering to help you out 🤝 

Yes, you can open the News area of the Messenger when the News tab has a passive notification and hide it otherwise, using Intercom’s JavaScript API.

The recommended approach is to detect unreadNewsItemsCount > 0 from the Messenger’s state and then call Intercom('showSpace', 'news') (or Intercom('showNews', <id>) for a specific item). If there are no passive notifications, either close the messenger (Intercom('hide')) or call Intercom('hideNotifications', true) to suppress badges. 

2 replies

Paul Byrne
Intercom Team
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  • Paul ByrneIntercom Team
  • Intercom Team
  • Answer
  • November 6, 2025

Hey ​@Tushar Verma Paul here from support engineering to help you out 🤝 

Yes, you can open the News area of the Messenger when the News tab has a passive notification and hide it otherwise, using Intercom’s JavaScript API.

The recommended approach is to detect unreadNewsItemsCount > 0 from the Messenger’s state and then call Intercom('showSpace', 'news') (or Intercom('showNews', <id>) for a specific item). If there are no passive notifications, either close the messenger (Intercom('hide')) or call Intercom('hideNotifications', true) to suppress badges. 

T
  • Tushar Verma
  • Author
  • New Participant
  • November 11, 2025

Hey ​@Paul Byrne , thanks alot for the quick response. But I am unable to find any function in intercom docs by the name unreadNewsItemsCount. can you help me with that?

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