Can I use event metadata as parameter in e-mails

Question

I tried to send personalised email to my user and used event metadata with some parameters into email.I created data attributes, new event with metadata 	Triggered series on this event	Created email, and inserted event parameters there, but the problem is that when I receive email, value from event metadata custom_attributes are always empty.Is there any way to fix it?Thank you

mateusz.leszkiewicz · Accepted Answer

Hi Keti,It’s Mat from the Support Engineering Team 😀There might be several reasons behind that.Did you create a conversation custom_attribute to send your event metadata to?Are you creating this email via API?Please reach out to us to get help with this issue.

Keti Bosikashvili · Answer

Hi Mat,What I have done isCreated data attribute from https://api.intercom.io/data_attributesAPI callCreated Series from Intercome portal: Event istriggered when the user changes their status via API, as a result automated email notification is sentGeneratedchangestatus event fromhttps://api.intercom.io/eventsAPI{"event_name": “changestatus","created_at": 1671028894,"user_id": 111111,"id": "8a88a590-e1c3-41e2-a502-e0649dbf721c","email": "keti@test.me","metadata": {"onetime_code": "12345","custom_attributes.Test_Status": "Active","custom_attributes.Test_GoogleMeet":"https://test.com"}}Email was sent, butcustom_attributes were empty.My goal is to get values from custom_attributes and put them into the email template.Thank you very much,Keti

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