I ticket the “Prevent users from having multiple inbound conversations” but i can still see the “Send us a message button” when i first open the chat.
Weird this is i i go into the open conversation, and then hit back, i no longer see the button
Answered
Can't limit the number of conversations
Best answer by Daniel M15
Hey
Are you opening the initial conversation, still seeing the button when you back out, then re-entering and leaving the conversation makes the button disappear? I can’t say I’ve heard of an issue like this and I don’t think there would be a reasonable cause. My best advice would be to first update your SDK to our latest version here, as we have had a recent update since your message was posted. Let us know if this resolves the issue 👍 If you can, please provide detail on the platforms this occurred on.
- Employee
- Answer
Hey
Are you opening the initial conversation, still seeing the button when you back out, then re-entering and leaving the conversation makes the button disappear? I can’t say I’ve heard of an issue like this and I don’t think there would be a reasonable cause. My best advice would be to first update your SDK to our latest version here, as we have had a recent update since your message was posted. Let us know if this resolves the issue 👍 If you can, please provide detail on the platforms this occurred on.
Exactly. If i go into the conversation and hit back again the send us message goes away. For now we will allow multiple conversations and its no longer a blocker. We did not tested this in a while since we disabled the single conversation option in messenger.
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