Can we edit or update an outbound message after users have already received it? | Community
Skip to main content
Question

Can we edit or update an outbound message after users have already received it?

  • February 17, 2026
  • 0 replies
  • 14 views

Hi everyone,

If we have an outbound message that was already sent to users and they’ve received it, is there any way to update or change that message for those same users?

We tried creating a new version of the outbound message, but it only applies to new users. Users who already received the original message continue to see the old content.

Is there any option in Intercom to modify or replace or delete those previously delivered outbound messages?

Thanks in advance 🙏