Collecting & Sending Survey Data

Question

Hi All, I want to create a survey that can be sent out through an email campaign, or through the chat function and for that data to be linked back to the account details. When using a sharable link, the survey data is anonymous, and with the context of my survey it makes the data we receive pointless.  Any help would be great.

Ebenezer.Laleye · Accepted Answer

Hi @Caelum! Ebenezer here from Engineering Support👋.Weactually have a very detailed article that shows you multiple ways for you to store survey data.Here it is.Hope this helps!

Caelum · Answer

Hi @Ebenezer.LaleyeThank you for replying, but I have read that article before and it is not what I am looking for unfortunately. My question is not about storing the data, it is more aboutcollecting the data.From my understanding, if a survey is shared through shareable link or embedded in an email, it will record the answers to the survey as anonymous and therefore cannot be stored under a user/company.I know that if a customer IS logged in to our portal, it will then store the survey results correctly. But the survey I am building is directed at customers who are unengaged with the platform, and therefore will not be logged into the platfrom.

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