Company name not showing up in survey stats

Question

All our users belong to a company, and we pass company information when they log in, why isn't it showing the company in the survey stats?

Lisa B11 · Accepted Answer

Hey @user1313​&#128075; It looks like this is expected behaviour. The company name field will be blank unless the company is being targeted specifically in the survey by using a company attribute.This is designed this way because if the user has multiple companies, then we won't know which company to record in the UI, but if you include a company attribute, we can display the relevant company.That said, you will still be able to view the companies of the user by clicking on their name.Hope this clarifies any confusion!

Tim R · Answer

Is there any work to change this? A large point of the NPS survey is to know the status of an account. With that not listed/showing even in the export, it makes using this data for serving accounts almost useless.

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