Confirmation of emails in Intercom through Outlook in outlook outgoing/sent folders | Community
Skip to main content
Answered

Confirmation of emails in Intercom through Outlook in outlook outgoing/sent folders

  • December 17, 2025
  • 3 replies
  • 422 views
K

After starting a conversation or sending/responding in an email thread within intercom, is there a way to see it actually in the “sent” folder within outlook? I feel as though I cannot confirm if all my messages are actually being sent or leaving from my email address. I don’t like not being able to access outgoing messages from within outlook if they're sent from intercom but using the same email address..? Does anyone have any insight on this?

Best answer by disod

After starting a conversation or sending/responding in an email thread within Intercom, is there a way to see it actually in the “sent” folder within Outlook? I feel as though I cannot confirm if all my messages are actually being sent or leaving from my email address during a visa check qatar process. I don’t like not being able to access outgoing messages from within Outlook if they're sent from Intercom but using the same email address. Does anyone have any insight on this?

Yes. In Intercom, go to Settings → Channels → Email → Outbound email, then enable BCC on outbound emails and add the email address you want copied. Save the changes. If you don’t see the option, it may depend on your Intercom plan.

3 replies

K
  • Kathleen Buck
  • Author
  • New Participant
  • January 6, 2026

After starting a conversation or sending/responding in an email thread within Intercom, is there a way to see it actually in the Latest Version “sent” folder within Outlook? I feel as though I cannot confirm if all my messages are actually being sent or leaving from my email address. I don’t like not being able to access outgoing messages from within Outlook if they're sent from Intercom but using the same email address. Does anyone have any insight on this?

No. Emails sent from Intercom won’t appear in Outlook’s “Sent” folder. Use Intercom’s conversation history or set up BCC forwarding to get copies in Outlook.

Do you know where I can find a step by step on BCC setup? TYIA!

D
  • disod
  • New Participant
  • Answer
  • February 2, 2026

After starting a conversation or sending/responding in an email thread within Intercom, is there a way to see it actually in the “sent” folder within Outlook? I feel as though I cannot confirm if all my messages are actually being sent or leaving from my email address during a visa check qatar process. I don’t like not being able to access outgoing messages from within Outlook if they're sent from Intercom but using the same email address. Does anyone have any insight on this?

Yes. In Intercom, go to Settings → Channels → Email → Outbound email, then enable BCC on outbound emails and add the email address you want copied. Save the changes. If you don’t see the option, it may depend on your Intercom plan.

G
  • Gcao Ballion
  • New Participant
  • March 7, 2026

It seems the issue happens because Intercom sends emails through its own system, so they don’t always appear in the Outlook Sent folder. The explanation shared above makes sense and should help others facing the same confusion. I also found some useful information about managing online service communications on moi qatar site, which might help people understand how different platforms handle outgoing messages

Terms & ConditionsAccessibility statement