After starting a conversation or sending/responding in an email thread within intercom, is there a way to see it actually in the “sent” folder within outlook? I feel as though I cannot confirm if all my messages are actually being sent or leaving from my email address. I don’t like not being able to access outgoing messages from within outlook if they're sent from intercom but using the same email address..? Does anyone have any insight on this?
Answered
Confirmation of emails in Intercom through Outlook in outlook outgoing/sent folders
Best answer by fovibo
After starting a conversation or sending/responding in an email thread within Intercom, is there a way to see it actually in the Latest Version “sent” folder within Outlook? I feel as though I cannot confirm if all my messages are actually being sent or leaving from my email address. I don’t like not being able to access outgoing messages from within Outlook if they're sent from Intercom but using the same email address. Does anyone have any insight on this?
No. Emails sent from Intercom won’t appear in Outlook’s “Sent” folder. Use Intercom’s conversation history or set up BCC forwarding to get copies in Outlook.
+1After starting a conversation or sending/responding in an email thread within Intercom, is there a way to see it actually in the Latest Version “sent” folder within Outlook? I feel as though I cannot confirm if all my messages are actually being sent or leaving from my email address. I don’t like not being able to access outgoing messages from within Outlook if they're sent from Intercom but using the same email address. Does anyone have any insight on this?
No. Emails sent from Intercom won’t appear in Outlook’s “Sent” folder. Use Intercom’s conversation history or set up BCC forwarding to get copies in Outlook.
After starting a conversation or sending/responding in an email thread within Intercom, is there a way to see it actually in the Latest Version “sent” folder within Outlook? I feel as though I cannot confirm if all my messages are actually being sent or leaving from my email address. I don’t like not being able to access outgoing messages from within Outlook if they're sent from Intercom but using the same email address. Does anyone have any insight on this?
No. Emails sent from Intercom won’t appear in Outlook’s “Sent” folder. Use Intercom’s conversation history or set up BCC forwarding to get copies in Outlook.
Do you know where I can find a step by step on BCC setup? TYIA!
After starting a conversation or sending/responding in an email thread within Intercom, is there a way to see it actually in the “sent” folder within Outlook? I feel as though I cannot confirm if all my messages are actually being sent or leaving from my email address during a visa check qatar process. I don’t like not being able to access outgoing messages from within Outlook if they're sent from Intercom but using the same email address. Does anyone have any insight on this?
Yes. In Intercom, go to Settings → Channels → Email → Outbound email, then enable BCC on outbound emails and add the email address you want copied. Save the changes. If you don’t see the option, it may depend on your Intercom plan.
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