Darshan Hiranandani : How can we enhance our efficiency in responding to initial chat inquiries?

Question

Hi team,I’m Darshan Hiranandani, looking to enhance our efficiency in responding to initial chat inquiries. What strategies or tools have you found effective in improving response times and customer satisfaction in this area? Your insights would be greatly appreciated! RegardsDarshan Hiranandani

Nathan Sudds · Accepted Answer

@darshanhiranandani That's a great question but it really depends it may be different for each team.Ideally an audit of your current setup would be a good place to start, digging into what is happening and often your front line people will have ideas on what could be done to help but often aren't asked to contribute ideas.The number one thing I find with most teams is that in addition to the AI improvements there's everyday data that if you can get it into Intercom on the user profiles next to the conversations in the form of events, attributes, integrations, etc then you'll be able to do a lot more to improve efficiencies right from the initial message..Happy to jump on a call to talk about these things if it would be helpful to get you started thinking about it. We help teams with this type of audit and implementation in Intercom as well.

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