Deleting my user info so I can preview live multiple times

Question

Hi, is there a way to preview live without having to duplicate the product tours so many times or creating multiple profiles? For example a way I can find myself as a user and just delete the user info each time so that I can continue testing?

Racheal · Accepted Answer

Hey @Sulamita IvanovRacheal from the support engineer team here👋There are a few ways you cantestyourProductTour. To make yourToursend more than once you can change the frequency and scheduling here:The max time is once per day using this method. You can also use our JavaScript methodIntercom('startTour', 123);which will allow you to continuously trigger the Tour once per browser session (you'll just need to open a new tab for a new session). And lastly, you can test your Tourusing the Shareable URL, which similar to the JavaScript method, you can trigger once per browser session. More on testing tours here!

Sulamita Ivanov · Answer

@RachealHi Racheal, thank you again! I tried the shareable link option in a new browser and it’s not working after I completed the tour once. It looks like I have the same settings you selected in the example and I’ve tried a new window and a new incognito window.We may be interested in adding the JS method. Is that code snippet all we need to add to our system?

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