Email background colour disappearing and adding random color blocks on send | Community
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Question

Email background colour disappearing and adding random color blocks on send

  • July 2, 2026
  • 1 reply
  • 66 views
K

Hi everyone,

I’m running into a frustrating glitch with the email builder and could really use some help or workarounds.

The Issue: Whenever I send a newsletter (even just a test email to myself), the template's background colour completely disappears. To make matters worse, the system seems to inject random blocks of alternative colours out of nowhere, which completely breaks and "crashes" the newsletter's layout.

What I’ve already tried to fix it:

  • Custom Templates: I built brand new custom templates from scratch to see if the original was corrupted.

  • Inspecting Settings: I went through every single style setting to ensure nothing is left on "default" and everything has a specifically assigned colour.

Despite all of this, the layout still breaks every time it hits the inbox.

Has anyone else experienced this colour-stretching/disappearing bug recently? Is there a hidden setting or a specific CSS clash in the new editor causing this?

Thanks in advance for any insights!

1 reply

Karla T
Intercom Team
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  • Karla TIntercom Team
  • Intercom Team
  • July 5, 2026

Hi ​@Katie Digital 👋  Karla here from the community team here! I’m going to create a conversation with our support team so they can take a closer look and investigate further with you. They’ll be able to dig into your setup and provide more targeted guidance. Keep an eye out for a follow-up from the team shortly.

Karla T | Leading Community at Intercom
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