Emails based on HTML template are missing Divider and Spacer options in the Composer

Question

I have a couple of HTML Email Templates, and also tested Intercom’s own just straight out of the box to make sure, but… In the composer these are missing the Divder and Spacer options.  I’m attaching a screenshot of the missing options and the other showing what it looks like if you use one not based on HTML.To get my dividers or spacing, i’m literally having to do it with code blocks and i’m going crazy and that’s not sustainable for my team either who do not know how to code.  Social Links also appears to be missing, but I won’t use intercom’s anyway because of the lack of built in styling options.Please advise.

bernice · Accepted Answer

Hey @lbkilgore! Thanks for flagging this, I’m going to pass you over to the team to get some further info here and get a bug report written for this issue - we’ll be in touch via the Messenger 💬

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