Follow up on message reactions

Question

Hi there,I have an automated messaging running in Intercom and give users the option to react with emojis. Now I would like to follow up automatically depending on the emoji they have chosen to find out why the user reacted in this way. How can I do this? I know that this is possible for articles but I didn’t found it for message reactions.Thank you very much in advance and best regardsHolger

Jacob Cox · Accepted Answer

Hi @Holger!You’re correct that currently we only report if an end user reacted to the Post or Banner, we don’t allow you to set a rule based on what the actual reaction was.The only workaround that I can currently see is to filter for a specific reaction in the stats menu of the Post in your workspace. Then youcan tag all of the Users who responded a specific way.Then you can create a workflow or Proactive Message that targets users with those Tags. This does require more manual work than what your original question implies, so I’m going to flag this with our team to let them know that it would be beneficial to target specific reactions in our Audience rules. Thanks for bringing that to my attention!

Holger · Answer

Hi Jacob,thank you very much for your reply. It would be great to have this possibility in the future.Best regards,Holger

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