Getting error to 100% of push messages that our series tries to send

Question

Hi there! All messages failed with this error 			DeviceTokenNotForTopic						 		Is there any guide on what we should do to fix this error when series tries to send a push? Please advice how to fix.

aykut.aydin · Accepted Answer

Hey @Ruslan S👋 Ayk here from the Support Engineering team at IntercomThiserror normally occurs when the bundle_id that you uploaded when setting up your push notifications is incorrect. I'd have a look at that and verify you're using the correct bundle_id.That would be setup inSettings>Installation>iOSin your Intercom Workspace. You'll want to make sure the bundle ID matches the bundle ID of the app that you want push notifications sent to.Apart from that, I also highly recommend checking our docs hereto make sure you have followed each step.Hope this helps!

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded