We are open 8:00 am to 8:00 pm estWe usually get a morning queue since not every agent starts at the same time.Any tips on how I can improve our daily first chat response time for clients that register during business hours?

Hi @Christian Hernandez! Ebenezer here from Engineering Support👋.This would depend if you want to exclude the bot response in the response timebut you couldset up automated responses acknowledging the receipt of a message, providing an estimated response time.You could also implement skill-based routing to ensure chats are directed to the most qualified agent available, reducing resolution time.Hope this helps!

How can I best improve our First Chat Response Time?

How can I best improve our First Chat Response Time? | Community

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