How can I send emails to multiple users? | Community
Skip to main content
Answer

How can I send emails to multiple users?

  • March 10, 2021
  • 5 replies
  • 1681 views
U

Is there some way to upload a CSV of user IDs instead of having to manually enter each one into the 'who will receive this' bit?

 

I want to send an email to 50 or so people.

Best answer by Conor

We tried to upload 22 users and it has still taken over 30 minutes!  How long does your import take ?

Usually a minute or two for that size of uploads - maybe try again? If you’re using the same CSV and tag, it’ll just set the tag correctly and won’t duplicate it. Good luck! 

Joseph S.

5 replies

Roy
Top Expert ✨
Forum|alt.badge.img+5
  • Roy
  • Top Expert ✨
  • March 10, 2021

Hello @user316​ 👋, Welcome to Interconnect.

 

You can use a CSV uploader, tag these users and then use this tag for sending an e-mail.

More information on that can be found here.

 

I hope this will be helpful, let me know if you have any further questions.

U
  • User316
  • Author
  • New Participant
  • March 18, 2021

Thanks, Roy! That's super helpful.

J
  • John Barnaby
  • New Participant
  • April 25, 2023

Hi there,

You can also use Proactive Campaigns app for Intercom. 

https://www.intercom.com/app-store/?app_package_code=proactive-campaigns-i11u&search=proactive%20campaigns

K

We tried to upload 22 users and it has still taken over 30 minutes!  How long does your import take ?

Conor
Innovator ✨
Forum|alt.badge.img+4
  • Conor
  • Innovator ✨
  • Answer
  • April 2, 2025

We tried to upload 22 users and it has still taken over 30 minutes!  How long does your import take ?

Usually a minute or two for that size of uploads - maybe try again? If you’re using the same CSV and tag, it’ll just set the tag correctly and won’t duplicate it. Good luck! 

Behind the scenes with Intercom setups from real customers: https://www.youtube.com/@support-stack | Join customer support leaders learning how to future-proof their teams on Intercom: https://www.customersuccess.cx/daily | Get answers to your Intercom questions: https://calendly.com/conorpendergrast/assess-intercom
Terms & ConditionsAccessibility statement