How can I set up a birthday greeting from a birthday "event" or "attribute" we will sync from our database. Is there any way to check matching month and day (as year will obviously be past)?

Hello @joan r, That's a good question, here's the solution. 1) The day when the customer will have a birthday you should send a "Birthday" event to Intercom.2) Then go to Outgoing messages and write the birthday message:3) Then set-up the following rules:Who will receive this - Users -> Selec the Birthday event -> last occurred -> exactly 0 Days ago💬 Hope this will be helpful, let me know if you have any further questions.

With these rules, once you send an event Birthday to Intercom, an outgoing message will be sent to the customer.

How can I set up a birthday event for my users to trigger a birthday greeting auto-message?

How can I set up a birthday event for my users to trigger a birthday greeting auto-message? | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded