How can check if `intercome product tour` is active on my site, to for example hide a modal which overlaps that tour?
Answered
How can I test my Product Tour?
Best answer by Roy
Hi Orange Rain )
as I know for such integration, you need to get a product tour information via API. Currently, Intercom not supporting API for product tours.
This solution also requires a lot of time to develop, you need to get information about product tours and hide modals in the app.
There still some other ways to reach similar goals:
1) Display product tours once the user closes the modal.
For this option, all you need to do is to change the user browsing URL (once they will close modal).
Example: company.com/app/ -> company.com/app/?modalclose and use this URL for product tour.
(This is the much easier way and requires less time to develop).
2) Send product tours via Intercom messenger - In this way, you need to send product tours to customers inside the Intercom messenger and they will decide when to launch it.
Hope this will be helpful.
+5- Employee
Hey @jakub k, just so I'm clear, are you asking how you can test a Product Tour to see if it's working as designed? If so, you may find this article helpful.
No no, i mean for example:
I have a page on which i have automatically showing the modals to the users, on every login. But sometime on the same page i want to run `interom product tour` which i previously prepared on intercom dashboard, and this working great. But when i have running intercom tour on this page, i want to prevent to show modal dialog which overlap current intercome tour. For that i need do check in some way that intercome tour is currently active. Something like this will be very helpfull for me
if(window.Intercom('isCurrentlyRunning', tourId)) {
closeModal()
}
+5Hi Orange Rain )
as I know for such integration, you need to get a product tour information via API. Currently, Intercom not supporting API for product tours.
This solution also requires a lot of time to develop, you need to get information about product tours and hide modals in the app.
There still some other ways to reach similar goals:
1) Display product tours once the user closes the modal.
For this option, all you need to do is to change the user browsing URL (once they will close modal).
Example: company.com/app/ -> company.com/app/?modalclose and use this URL for product tour.
(This is the much easier way and requires less time to develop).
2) Send product tours via Intercom messenger - In this way, you need to send product tours to customers inside the Intercom messenger and they will decide when to launch it.
Hope this will be helpful.
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