How do I edit a custom email template?

Question

I have added one custom Email template. When during New Message I fetched it from my saved templates it does not have edit option. Please assist me in this.

Titho · Accepted Answer

One option is to create your custom HTML as a template and use the{{content}} attribute in the body of your email which will allow you to use the email editor - whilst this does not allow a quick cut and paste into the email composer, you get the same outcome with custom HTML.This is the approach I have taken.

Eric Fitz · Answer

Hey @katrine​&#128075; It's not possible to edit an email template when composing a new message. To edit a template, you must go to Settings > Outbound > Email templates in your Intercom workspace settings.Keep in mind that templates would only be used to style the header, footer and CSS of your emails - templates cannot be used to insert text into the body of an email. That can only be done when composing a message.

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