How do I make a "How did you hear about us?" survey to appear on my website?

Question

As the title says, I’m having issues trying to figure this one out. I wanted to prompt any visitors on my website for the first time and let Intercom pop out the survey questions whenever they do so. I was able to make a survey and even “preview” it on my website but when I set it to live, test it out on an incognito browser or an entirely new browser, it doesn’t come up. I’m not sure if it has something to do with my current audience setting but I really need help on this one. Kindly see the attached screenshots on what I currently have. Thank you!

Aleksei O · Accepted Answer

Hi @Chris Vecina!Could you change “Web sessions” under the audience settings to “is unknown”? This should capture first visitors, as you current audience settings for Web Sessions suggest there is at least one web session

Chris Vecina · Answer

Thank you, Aleksei! I’ll try that!

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