How do I trigger a survey when someone clicks something in-platform? (Web)

Question

I saw a question similar to this but for mobile. I am working on in-platform web surveys when a user clicks on something or triggers an event. However, I am not sure if it’s my configuration or access type, but I am unable to see an option to set it up that it happens when a user triggers an in-platform event.Also, I could be going about this set up wrong. Would something like this be in proactive support or set up as a workflow?

mateusz.leszkiewicz · Accepted Answer

Hi Stephanie,First off, you’ll need to send an event to the intercom using our API to use it as a trigger.You can refer tothis guide on how to send events to Intercom.And this article will help you set up event-based messaging.Please let me know if that was the answer you were looking for 😎

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded