How do recurring messages work with tag-based rules?

Question

Hello, I have a couple of questions regarding using recurring messages that have tag-based rules. Let's say I have a message that is sent to users with a certain tag, is scheduled to be sent once per week, and is sent to users up to 3 times.If a user receives 1 message and I untag the user, will they continue receiving the message?If a user receives 3 messages and I untag and re-tag them, will they receive another set of 3 messages? Thank you!

Racheal · Accepted Answer

Hey @orion​Racheal from the support engineer team here &#128075;&#127996;The user must match the rules in order to receive the message, even if they matched once they must match to receive it again. So for your first question- this will not continue to receive the message once they are untagged, and therefore not a match.The user will not receive more messages after they have received the limit you have set. So the answer to number two is also no.I hope this helps!

Orion · Answer

Perfect, thanks Racheal!

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