How do you setup surveys within Intercom's email builder?

Question

Context - I want to send out a churn-related survey and gather information on why the customer churned away. Ask - We want to collect the survey in the form of options presented to the recipient, where they must select a choice instead of replying to the merchant. How do I set it up using intercom’s email builder and pass the data as a user tag to intercom?

Shauna · Accepted Answer

Hey @Arvind Subramanian👋🏼 Shauna here from Support!You can’t build a survey within the Email - you’d first have to build out the Survey. Here is an article on how to do just that 👇🏼https://www.intercom.com/help/en/articles/5966645-how-to-create-a-surveyOnce the Survey is built, there is an option to ‘embed the survey into the email’ 👇🏼You can then add this HTML code into a HTML block within an email like this 👇🏼Give this a go and see how you get on 🙌🏼Side note; Make sure that you have ‘Surveys’ within your subscription to use ✨

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded