How long does it take for survey results to be fed back into Intercom? | Community
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How long does it take for survey results to be fed back into Intercom?

  • March 12, 2024
  • 2 replies
  • 94 views
A

Hi, 

I just created a survey, and tested it (so there’s at least one click / answer)

Yet, I don’t get any statistics on the survey page. I was wondering why?

  • Is there a timebox before I can access the results?
  • Maybe I don’t have the rights and need to ask someone else / an admin at my company?
  • Maybe I did something wrong in my survey setup?

Thanks for your help!

Best answer by Jacob Cox

Hey there @Anne Krumenacker !

I can take 5-10 minutes for those Survey stats to update in your Intercom workspace here

If it’s still not showing after ten minutes, I would say reach out to our Support team so they can dig into things and figure out what might be going wrong!

A

2 replies

E
Intercom Team
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Hi @Anne Krumenacker ! Ebenezer here from Engineering Support👋.

Just to clarify, when you say Survey page, do you mean this page here?

Or in the Reports section?

Ebenezer - Customer Support Engineer
Jacob Cox
Intercom Team
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  • Jacob CoxIntercom Team
  • Sr. Technical Support Engineer
  • Answer
  • March 30, 2024

Hey there @Anne Krumenacker !

I can take 5-10 minutes for those Survey stats to update in your Intercom workspace here

If it’s still not showing after ten minutes, I would say reach out to our Support team so they can dig into things and figure out what might be going wrong!

Jacob | Sr. Technical Support Engineer at Intercom
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