How to add tag to the user when some specific event happens

Question

Currently our application pushes events to users as they occur. I would like to automatically add a specific tag to the user when some exact event happens. Is it possible to do it from Intercom settings?

Oseas · Accepted Answer

Hey @tural​! Oséas here from the Customer Support Specialist team &#128373;️Yes, that's possible by using our Webhooks. They are notifications that Intercom sends to a predefined URL any time that one of the topics you have subscribed to occurs. The notification will include details about the event, so you can use it to trigger certain actions through our API. For example, if you want to attach a tag to a user every time their data gets updated, you'll have to subscribe to our Webhook topic contact.user.updated and then use our tag API endpoint to add a tag to a contact.Hope that helps!

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