We are preparing to launch a new feature on an existing page, for which I am building a product tour in Intercom. What I need is for the product tour to automatically start once we deploy our feature and the tour to production environment in early Feb. There shall be 2 user classes –Existing account users who login after our feature launch – they should see the tour ONLY on their 1st visit since launch and not repeatedly after that.Net new users opening an account in say March – who would see the tour ONLY on their 1st visit launch and not repeatedly after that. Have set ‘Show Automatically’ = ON, with no settings for URL or users. Also set ‘Use Everywhere’ = ON Questions:My product tour didn’t seem to start automatically when I had everything blank including users in the Show Automatically section; but it worked when I switched users to visitors. However, our site is a secure site, not public site. Also, I fear it didn't behave exactly for other test users... I don’t see any explicit setting to automatically stop the tour after 1st view (or after N views) – where can I find this? Or 1 view only per product tour is a default setting. For repeatedly making changes to the tour and testing with same test user, how do I clear this setting? Tour does work with the link created under Use your tour everywhere. Please help.

@user855, If product tour only triggering for Visitors, mostly problem with the Intercom tracking code.

Hello @user855, Nice that you are launching a new feature, through that Intercom product tour will be so useful in this case.When the Intercom product tour set-on automatic, it will show only once per matching user. This is actually how does it work, not possible to change that.Q - My product tour didn’t seem to start automatically when I had everything blank including users in the Show Automatically section; but it worked when I switched users to visitors. However, our site is a secure site, not public site. Also, I fear it didn't behave exactly for other test users...A - That's because this user already matched the following product tour, Change user account and test it out.Also, make sure the product tour setting set for users too: Q - I don’t see any explicit setting to automatically stop the tour after 1st view (or after N views) – where can I find this? Or 1 view only per product tour is a default setting. For repeatedly making changes to the tour and testing with same test user, how do I clear this setting?A - As I mentioned earlier, it's not possible to set this up. Every product tour automatically matches one time per user.One more thing okay? You mentioned that you want to launch a product tour for the existing/new user. Please, make sure that new users will see feature-related tours 3/4 days after they sign-up. Cause: The users should match on-boarding tours first (If you have one);They need some time to figure out the product;It's a bad time to match new users directly to feature related tours.To do this, you should apply the following rules:I hope my reply was helpful here. Let me know if you have any further questions, Always happy to help = )

How to ensure that account users see Tour ONCE after feature launch & then never again ?

How to ensure that account users see Tour ONCE after feature launch & then never again ? | Community

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