How to send out an NPS survey in batches?

Question

Hi there, We are currently setting up our NPS scorer within Intercom Surveys. But, we are having trouble figuring out the best way to send this survey to a limited amount of customers each day (so, in batches). This is because we want to have an idea of our NPS score throughout the entire year, and not have this survey sent out to our full customer base on the same day. Because this wouldn’t be representative if the satisfaction on that day is lower than usual.  We do want to keep everything in one survey to make sure the Survey Report is insightful for all NPS responses. I hope this makes sense and that someone can help us out 🙌

Harsh . · Accepted Answer

Hi Cornalie,You could manually share the survey links. This way you get to decide which users get access to the survey.You could then as a result keep sharing the link to only a particular subset of your users (spread through time) to get an idea of your NPS score over time, while at the same time using only one survey.Hope this helps!

Cornalie Boering · Answer

@MilanWow, thank you! The example really helps a lot, I’m sometimes a bit lost on Series…Will definitely give this a try and then report back🫡usechatgpt init success

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