Question
I activated a survey in intercom and when I set the rules, it was supposed to send to around 300 users based on the rules I set. However, when I checked on the reports, it's showing as "0" sent, am I missing something? The survey has been live for 5
I activated a survey in intercom and when I set the rules, it was supposed to send to around 300 users based on the rules I set. However, when I checked on the reports, it's showing as "0" sent, am I missing something? The survey has been live for 5 days.
+4- Intercom Team
- 159 replies
Hey @user2421 👋🏼
Shauna here from Intercom Support!
This may be something that one of our agents would be best investigating - could you pop us a message in the messenger & we can help you with this?
Make sure to provide the URL to the survey and the URL to some example User Profiles who should've received this survey 🙏🏼 Someone will dig into this for you deeper then!
Reply
Most helpful members this week
Your Privacy ChoicesJoin the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.