I activated a survey in intercom and when I set the rules, it was supposed to send to around 300 users based on the rules I set. However, when I checked on the reports, it's showing as "0" sent, am I missing something? The survey has been live for 5

Question

I activated a survey in intercom and when I set the rules, it was supposed to send to around 300 users based on the rules I set. However, when I checked on the reports, it's showing as "0" sent, am I missing something? The survey has been live for 5 days.

Shauna · Answer

Hey @user2421​ &#128075;&#127996;Shauna here from Intercom Support! This may be something that one of our agents would be best investigating - could you pop us a message in the messenger & we can help you with this?Make sure to provide the URL to the survey and the URL to some example User Profiles who should've received this survey &#128591;&#127996; Someone will dig into this for you deeper then!

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