I set the welcome message as a snippet but it doesn't appear on my website : only the user clicking onto the messenger icon will see a notification, and then have to click onto the conversation to see it.

Question

Here is what we are trying to set :  How it appears for now on our website :﻿(The welcome message is set as a snippet, which should be the right mode to show the message.)

Shauna · Accepted Answer

Hello @charlotte j​&#128075;&#127996;Shauna here from Support! Could you reach out to us via the messenger so we can dig into this for you &#128373;&#127995;‍♀️ Could you make sure to share the following; URL to the message, URL to your website to test this out, Login details for a test user [if we need to log into your website to test] - once a teammate gets this information - we should be able to dive right in!

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