Dear reader,At ValueBlue we reach out to users of BlueDolphin, asking them how likely the are to recommend our tool, by the use of your sulution, Intercom. Ideally, we allow users to select: 'do not show me this message again', but as far as I can find out, that is impossible. How do we allow our users to 'no longer show' a specific ‘Intercom’-message, and thereby, improve the quality of NPS-research?Thank you in advance for letting us know. Fleur

Hey there @Fleur van Bladel 👋Paul here from Intercom support!As you mentioned there is not option to add “no longer show” as an optionbut I'd be happy to flag this as a feature request with the product team!For outbound messages you can use the rule below so that it will only show once and after it has been interacted with it won’t show to them again 👇🏻.

Hey @Fleur van BladelI think Nathan’s got a great idea there! As for what we do on our end, we use a Series to createblocks in between the Surveys. Our Series look similar to this:Because of this we don’t have frequency and scheduling settings on our Surveys but we do check if they dismiss and if they do we follow up with an email.I hope this helps!

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