Outbound

I have multiple links in one email in particular and I want to tag based on which link they click.

Not sure if it's a bug or not but there's a feature that went missing.When sending an outbound mail to a filtered audience you used to be able to send a preview of the mail with example data from the audience. One of my colleagues asked me if this was still possible, and to my surprise it's gone. I could swear I saw the checkbox a few days ago. 

Hi,I’ve been trying to pull out data from the message export model, as detailed here: https://developers.intercom.com/intercom-api-reference/v0/reference#export-job-model Everything here “works” in the sense that there are no errors, and I get 200 http response codes, but when it comes to downloading the data at the end, there doesn’t appear to be any! The app I’m making this for is Python-based, but using curl directly gives the same results: --- First, set up an export job (in this case exporting the last 10 days of messages):curl https://api.intercom.io/export/messages/data -X POST -H ‘Authorization:Bearer <token>’ -H “Intercom-Version: Unstable” -H ‘Accept: application/json’ -H ‘Content-Type: application/json’ -d ‘{“created_at_after”: 1603407600, “created_at_before”: 1604275200}’ As expected, this gives a response like{“job_identifier”:<job-id>,“status”:“pending”,“download_url”:“”,“download_expires_at”:“”} --- Secondly, check status:curl https://api.intercom.io/export/m

I'm trying to create a series for on boarding new users.The series currently consists of "how-to" posts that pop up when the user is on a specific url.I now want to create a post to finish the series, that appears once the user has visited ALL of those urls (there are 6 in total). Is this possible? Thanks!

The Series interface thinks I am creating an infinite loop, but I don't believe I am. I have 2 sets of emails for users - 1 if they are an active user, and another if they are inactive. I want these setup in the same series so we can see if a user becomes active or inactive, and send them to the beginning of the appropriate set of emails. Before sending each email, I do a check to see if they have or haven't already been sent that email. So if they have already gotten any of the emails, they'll never get that one again, and the Series will skip to check if they have received the next email. That's how we're getting around the infinite loop issue in reality, but Intercom/Series still thinks its an infinite loop. Is there any way to get around this? Related, how can we create a group of messages that are all eligible to send at any given point, without more than 1 sending per day, and can be sent out of order, whenever someone matches criteria for a message, and each

I can't get my PT to start....the preview works just fine. The url is correct, the site is correct but when I'm on that page no pop-up!

Is there a way to target people based on a specific link that's been clicked in an email, rather than just that they opened and clicked an email? i.e. a question is asked with multiple options, we'd then target in-app msg based on what option they choose.

The Intercom Messenger sends events whenever someone submits email address. Similarly what events get triggered when someone submits email via Banner? This is important for us as we're tracking performance in a different reporting tool.

I assumed we could use the 'Last Contacted tag for this. Intercom defines Last contacted at as "The time they were last contacted by you, with an auto/manual message, or with a reply in a conversation" But I see that this does not include if they received an automated tour. Even if the user has received a tour 2 days ago, setting the rule 'Last Contacted > 3 days ago' fails to exclude them. 

When would a banner message be useful?

Currently, and for the past years, we have only supported help and questions through email and phone. Now users, leads and visitors will have the chance to use the messenger instead.What amount of increased traffic should we expect? :)

How can I customise my banner message?

I worked for hours on a new Series draft yesterday, built out all rules, emails, etc. and it was all saved. Came back to it this morning, it was fine. Now the majority of the elements are gone/missing. Emails (all but the first one) are missing, no rules. It's like it rolled back 24 hours. Help!

Can I add a banner message to a Series?

If a customer closes a banner, does it reappear?

What is the difference between an inline and a floating banner?

Can I A/B test banner messages?

I've been exporting all message data as in https://developers.intercom.com/intercom-api-reference/v0/reference#downloading-the-dataBut I can't see how to keep track of messages within series with this message data model. Recent exports I've made (now we use Series instead of regular campaigns for some promotions) have broken my reports, since the column Folder / CampaignName is set NULL. Please help

We have tried using the Intercom default outbound address for ema ils, but we experienced that all of our emails and replies to emails ended up in spam or junk from the clients. We then switched to using "Use teammate's Intercom account email", which has been fine in terms of delivery, but now all the clients get access to our personal work email and the clients end up sending emails outside of the Intercom sphere and directly to our Outlook.  It seems both versions are creating issues for us. Do you have any experience with the above or any suggestions on how to combat these two issues?

When editing an email message in a regular campaign, in the select audience section, there is a very useful filter to avoid SPAM folders, which excludes disengaged users (users who hasn't opened past 20 emails or so). I can't see such a feature when editing an email within a Serie. Is there a workaround? is this filter set by default when the message is within a Serie?

We are a LMS platform that hosts learning content of different organizations. We have a product tour on how to use our platform, but diferent organizations are set up with dufferent brandinng colors etc. How do we set up the tour in such a way that the same tour appears for different organizations.

Share a screenshot of a Series you’ve created and be in with a chance to win a personal workshop with a Series expert. There’ll also be some great Intercom swag up for grabs! (Entries will close on the 3rd November)  A few more details:Post an answer with your screenshot to be in with a chance to win.Please include a brief description of the Series and it’s goal alongside your screenshot.The Series does not have to be live, it can be a draft.Message and Rule blocks should be clearly named and visible in the screenshot.Make sure to block out customer information or anything which may be commercially sensitive.You can include multiple screenshots if your Series is large or complex. @General Chit Chat​

If I set an ongoing outbound email to "when {{ custom data attribute }} is exactly 1 day ago", will this email send every time the custom data attribute reaches 1 day ago, or will it only send the first time this is the case? Follow up, if it is set to "when {{ custom data attribute }} is less than 5 days", will it send every day when it is less than 5 days, only once from days 1-5, or only once per contact regardless of how many times the custom data attribute is reset and enters this range. Thank you.

Hi, is there any way to set conditions trigger between steps, for example, wait one day --> if number of orders increased, switch to [this], else, switch to [this] Thank you

Is there a way to limit a post to only send to the first 100 users that meet the defined criteria?