Intercom outbound message is duplicated multiple times in Android app preview/chat screen

Hey ​@Nandhini ,

Thanks for sharing the screenshot.

From what we can see, this looks more like a client-side rendering or SDK integration issue than Intercom intentionally sending the welcome message multiple times. In the screenshot, the exact same welcome content appears repeated several times in the same preview/thread UI rather than as separate distinct messages.

One important caveat here is that Flutter is not an officially supported Intercom installation method today. We have seen customers use unofficial Flutter integrations successfully, but we can’t provide the same level of support for Flutter-specific issues as we can for our native mobile SDKs.

The main things we’d recommend checking are:

• Please confirm which Flutter Intercom package you’re using and which underlying Android SDK version it is wrapping.

• Please update to the latest available Android SDK / plugin version and retest. Our Android SDK changelog includes previous fixes for duplicate display issues such as full in-app messages showing twice and duplicate notifications appearing.

• If possible, test the same workspace and user in a native Android implementation or sample app. If the duplication only happens in the Flutter app, that would strongly suggest the issue is in the Flutter wrapper / app-side integration rather than in the Intercom message itself.

Also, the latest mobile Messenger experience requires the latest mobile SDKs, so using an older Android SDK version could contribute to inconsistent rendering behaviour.