Hi, I've been using Intercom Messenger on our Angular web app, and it seems to be working perfectly fine so far. However, we decided to also use the new Product Tour feature for new users, since we already have Intercom Messenger, but when I try using the Product Tour builder and entering the address to the prod site (with the Intercom Messenger integrated) it loads the page up but then shows an alert that says "Sorry, we can't load the tools to build Product Tours on your website. Please make sure the Intercom Messenger is installed on the URL you have chosen to build your tour".This is odd because when the page loads I can see the Intercom Messenger icon on the bottom left of the screen. Any help would be much appreciated. Thank you.

Okay, so I checked the app and the messenger does load. However, I found an error in the browser console.I'm not a developer, so I'm not sure if this is the cause of your problem.Another idea could be, to try to start the tour on a different page (if you have a more basic page where the messenger also loads) and then navigate to the desired page within the builder (there's an option to navigate somewhere else without it being part of the tour).

@ayaanDid you check this article?

Intercom Product Tour does not load

Intercom Product Tour does not load | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded