Intercom tooltip not showing when updating custom attribute via Intercom('update')

I’m working with Intercom tooltips and want to show or hide them conditionally from my web UI.

I have a toggle button in my frontend that allows users to manually turn tooltips on or off. Based on this toggle, I want to control the visibility of Intercom tooltips.

What I’ve done so far:

• In Intercom, I configured the tooltip rule as:

  learn_mode == true
  

• On the frontend, when the toggle button is clicked, I call:

  Intercom('update', { learn_mode: true }); // or false
  

• The goal is:

  • learn_mode = true → show tooltips

  • learn_mode = false → hide tooltips

Issue:

The Intercom('update') call does not seem to trigger the tooltip. The tooltip does not appear or disappear as expected when toggling the button.

Question:

What could be the possible reasons why the Intercom('update') call is not triggering the tooltip, and what should I check to ensure the tooltip renders correctly based on the custom attribute?