Is an NPS score associated with a Contact record when survey is submitted, or can it be somehow?

We'd like to have NPS attributed to user/contact records in Hubspot, and I'm not seeing how it can be done. I am wondering if the NPS score is or can be attributed to an Intercom user so that we an maybe sync it to Hubspot with the Hubspot Data Sync plugin.

Any thoughts, input or help here is much appreciated.

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Hey @tj b12! Oséas here from the Customer Support Specialist team 🕵️

Yes, definitely. When creating a Survey, you have the option to store the user's answer in a user attribute as following👇 Screen Capture on 2022-09-30 at 17-43-11 Hope that helps!

Hi!

Thanks for the reply, however, I don't see any way to define a custom attribute to store the NPS score in. I've selected the default NPS survey type, and there's no way to define an attribute like I can see when choosing to create other survey types.

Any other thoughts or ideas here?

Thanks again for your assistance.

Best,

No problem at all! @tj b12

Have you tried to click inside the Survey frame and see if the "Store answer to a user attribute" appears to you? Markup on 2022-10-03 at 17:31:07 If it still doesn't work, could you please send us the Intercom Survey URL via the Messenger so we can look into this further for you?

Hello @Oseas,
I have a deeper question: let’s imagine you’re asking NPS every 6 months, how do you store the data on the user? does the last score erase the previous one? could we keep the score history?

Thanks!

Hey @Elie Setruk

You can store the survey responses as a user data attribute in the survey here 👇

Hope this helps.

Ok and it will store every NPS answer as an attribute. The last grade won’t erase the previous one?

Thanks!

@Elie Setruk did you ever get a response on this?

No I haven’t got any answer yet @Chris C11

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