Is it possible to set up transactional messages based on events and use metadata to customise these messages to specific users? | Community
Skip to main content
Answered

Is it possible to set up transactional messages based on events and use metadata to customise these messages to specific users?

  • October 10, 2020
  • 2 replies
  • 77 views
U

Example:

 

If a user requests a booking with a plumber. We automatically send him a confirmation with his Name, Date requested and plumbing service details selected etc...

 

This could be sent by mail, push or both.

Best answer by Titho

If you forced the user to request via a bot using attributes or attributes, you could trigger a response using these attributes.

 

  1. You would need to have them created as a user
  2. Capture attributes
  3. Capture completion event on submission
  4. Create a series that on completion event an email/post is sent with the attributes

 

Conceptually that should do the job?

2 replies

Roy
Top Expert ✨
Forum|alt.badge.img+5
  • Roy
  • Top Expert ✨
  • October 10, 2020

Hello @user373​, Welcome to Interconnect 👋

 

You can create an event for Plumber-booking but include metadata inside chat or e-mails is currently not possible. 

 

Here's the solution:

1) You can send Intercom event for Tracking

2) Use create conversation API to send customers details about the order:

https://developers.intercom.com/intercom-api-reference/reference#create-a-conversation/p>

 

Hope this helps.

T
Super User ✨
Forum|alt.badge.img+3
  • Titho
  • Super User ✨
  • Answer
  • October 11, 2020

If you forced the user to request via a bot using attributes or attributes, you could trigger a response using these attributes.

 

  1. You would need to have them created as a user
  2. Capture attributes
  3. Capture completion event on submission
  4. Create a series that on completion event an email/post is sent with the attributes

 

Conceptually that should do the job?

Terms & ConditionsAccessibility statement