Is it possible to set up transactional messages based on events and use metadata to customise these messages to specific users?

Question

Example: If a user requests a booking with a plumber. We automatically send him a confirmation with his Name, Date requested and plumbing service details selected etc... This could be sent by mail, push or both.

Titho · Accepted Answer

If you forced the user to request via a bot using attributes or attributes, you could trigger a response using these attributes.You would need to have them created as a userCapture attributesCapture completion event on submissionCreate a series that on completion event an email/post is sent with the attributesConceptually that should do the job?

Roy · Answer

Hello @user373​, Welcome to Interconnect &#128075;You can create an event for Plumber-booking but include metadata inside chat or e-mails is currently not possible.Here's the solution:1) You can send Intercom event for Tracking2) Use create conversation API to send customers details about the order:https://developers.intercom.com/intercom-api-reference/reference#create-a-conversation/p>Hope this helps.

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded