The avatar does appear when the sender is selected among the "Teammates", but not when selected among the "Custom addresses", which is the recommended way.

Hey @marco a! Is avatar of the admin present in the email client to which the custom address belongs to? For example if a teammate uses their gmail account as their custom email address, the avatar needs to be present in their gmail account.

Hi @aparna,sorry for the late reply. We are using O365, not Gmail. Our profile pictures are set but it looks like they are not picked up by Intercom.

Is there a way to display our avatar picture on outbound emails sent through a "Custom address"?

Is there a way to display our avatar picture on outbound emails sent through a "Custom address"? | Community

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