​@ariba We’ve recently implemented Fin AI for a few of our products and have already seen a major impact in the speed, accuracy, and quality of the responses for pretty standard questions that our Support Teams shouldn’t need to spend time on because they’re topics that customers should be able to self-serve.

We’re really just at the beginning stages, but if your content is up to date and you have people that are reviewing the Fin conversations and making updates as needed, it’s definitely worth the investment of time and resources. The only reason we haven’t launched it for the other products yet is because we need to do a help center clean-up for the products that didn’t have a dedicated content person previously, before we can successfully roll out Fin. Information accuracy / keeping up with updating the content is key for being successful with anything AI.