Not to anchor in a product tour

Hi!

Im afraid this isn’t possible with Intercom’s current Product Tour setup.

In Product Tours, tooltip-style steps (called Pointers) must always be attached to a specific element on the page. They rely on selecting a button, menu item, or other UI component, so they can’t exist on their own without being anchored.

If you’re looking for something that appears in the middle of the screen without pointing to anything, what you actually need is a Post step. Posts display centrally and aren’t attached to any element. However, users will need to click “Next” to move forward — there isn’t an option that allows them to click anywhere on the page to advance the tour.

There is a “click to advance” setting in Product Tours, but it only works when a user clicks a specific element you’ve defined (for example, a button or navigation link). It doesn’t support advancing by clicking anywhere on the page.

So in short, a free-floating tooltip with “click anywhere to continue” isn’t supported. The closest alternative would be using a Post step and letting users move forward via the built-in navigation controls.

Best regards,
Matej

Matej's answer is spot on technically — Pointers require an anchor, and Posts are your unanchored option.

But I'm curious about the use case here. What experience are you trying to create?

A few questions that might help surface the right solution:

• Why tooltip over Post? Is it the visual style (smaller, less intrusive than a centered modal)? Or something about the interaction pattern?
• What's the context? Is this onboarding, feature announcement, or something else? For announcements, a Banner might actually work better than a Tour.
• Why "click anywhere"? Are you trying to let users explore freely while seeing hints, rather than a step-by-step guided flow?

Depending on your answers, you might be better served by:

• A single-step Post with auto-dismiss after a few seconds
• A Banner (non-blocking, stays visible while users interact)
• A Checklist approach where users self-direct rather than a linear tour

Happy to suggest a specific setup once I understand what you're optimizing for.