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Open a chat from a banner click

  • August 19, 2024
  • 2 replies
  • 133 views
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I’m adding a Banner, and I would like to open a Chat if a user interacts with the banner. Eg. “Here is new feature X, click here to give feedback.” → Opens chat. 

Is there any way to do this? 

Best answer by Nathan Sudds

@David Smyth Similar to @Aleksei O ‘s idea here, you could also launch a page with that click to something about the feature and trigger a chat to launch when someone visits that url as well. 

So you should have a couple options there!

    Nathan Sudds
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    2 replies

    Aleksei O
    Innovator ✨
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    • Aleksei O
    • Innovator ✨
    • August 19, 2024

    Hi @David Smyth ! 

    This should be possible with Series, I’ve added an example of how it can be built below:

     

    Your Entry rules will be the audience rules for the banner. then if the user has, for example, clicked the link in the banner, you could send them a Workflow, which can consist of only one path, e.g. “Chat with us” button. 

    Nathan Sudds
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    Nathan Sudds
    Top Expert ✨
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    • Nathan Sudds
    • Top Expert
    • Answer
    • August 19, 2024

    @David Smyth Similar to @Aleksei O ‘s idea here, you could also launch a page with that click to something about the feature and trigger a chat to launch when someone visits that url as well. 

    So you should have a couple options there!

    Nathan Sudds, Intercom Consultant | activelabs.ca | Book a free call: cal.com/nathansudds/intercom. Case study: https://www.intercom.com/customers/jukebox
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