Open app after button click in the email | Community
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Hey everyone 👋

I’m trying to send an email from Intercom that includes a button linking to our mobile app (e.g., www.domain.com/path)

The problem is: when I add a button with our domain Intercom rewrites it so the app doesn’t open.

I’ve looked into deferred deep linking and also considered Link Branding (Intercom), but I don’t think it solves the issue either — it still introduces a redirect, so the app likely won’t open?

Has anyone managed to send an email that actually opens the mobile app directly when clicked? Any tips or workarounds?

Thanks in advance 🙏

Okay, finally found the solution. It is needed to specify the domain and disable tracking: Settings > Outbound > Universal Linking.

Hey ​@Filip Wos support engineer Paul here.

You're right that by default, Intercom rewrites links in outbound emails to enable click tracking, which can interfere with universal links or deep links that are supposed to open your mobile app directly.

To prevent Intercom from rewriting your app links make sure “Disable link tracking” is enabled for that domain

This tells Intercom to leave those links untouched, so the mobile OS can handle them natively and open the app if it’s installed.

 

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