Open chat after any custom event

Question

Hi, I'm thinking about becoming an Intercom customer, but first, I need to ensure it meets my specific needs. I'm interested in the ability to trigger the Intercom chat pop-up at the corner of a web page based on custom events determined by the webpage's algorithm. Is this feasible? Essentially, I'd like the Intercom chat to appear whenever my algorithm dictates—this could be in response to a webhook from the server or any other custom logic. Can Intercom support this functionality? Is there some method like openChat() that just opens chat “with no questions”?

Cam G. · Accepted Answer

Hi@avkiselev-- Cam from the Intercom Support team here!From what you describe above it sounds like you’d be looking to use our JS API methodIntercom('show') (details on this in our Dev Docs here) or perhaps one of our other JS API methods? You could build out some code that callsIntercom('show')when it receives a response from your webhook. Does this look like what you’re after?

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