We are built on bubble. I have been trying to get our outbound messaging to work for weeks with support not being able to pinpoint the issue. I am trying to set up an outbound message to pop up when user goes to a certain page and is on the page for at least 15 seconds.
Any suggestions for rules maybe that I am missing to get this up and running? I have tested it a bunch where user meets all the criteria but the message is not sending to the user.
Best answer by Paul B12
Hey
Thanks for the context! Here are a few key things to check for getting outbound messages working in your Bubble app:
Messenger loaded on the page?
Run Intercom('ping') in your browser console on the target page. If no response, the Messenger isn’t loading, and messages won’t trigger.
Audience rules & URL targeting:
Double-check your audience filters and ensure URL rules match the exact page structure. Bubble apps often use dynamic URLs that might not align perfectly.
Behavior settings:
Confirm the 15-second delay is set under "When should the message appear?"
Ensure you’re not accidentally using other triggers (like inactivity).
Single-page app (SPA) setup:
If your Bubble app is an SPA, navigation changes might not refresh Intercom. You’ll need to trigger:
Intercom('update');
when navigating to the target page.
User identification:
If targeting logged-in users, ensure they’re properly identified in Intercom (with user_id or email). Anonymous visitors won’t match user-only targeting.
Feel free to share your audience and behavior setup if you'd like me to review it. 👍
+7Hello
It’s hard to say without looking into it. It might be that Bubble is using some kind of wrapper/iframe so that the URL that you see is not the URL that Intercom widget sees. That’s the first thing that crosses my mind.
But I’ll need more info to be sure, can you please point me to your page to look at the code, and also please share the screenshot of the rules for that outbound message. Happy to help further if I have this!
Cheers!
+5Hey
Thanks for the context! Here are a few key things to check for getting outbound messages working in your Bubble app:
Messenger loaded on the page?
Run Intercom('ping') in your browser console on the target page. If no response, the Messenger isn’t loading, and messages won’t trigger.
Audience rules & URL targeting:
Double-check your audience filters and ensure URL rules match the exact page structure. Bubble apps often use dynamic URLs that might not align perfectly.
Behavior settings:
Confirm the 15-second delay is set under "When should the message appear?"
Ensure you’re not accidentally using other triggers (like inactivity).
Single-page app (SPA) setup:
If your Bubble app is an SPA, navigation changes might not refresh Intercom. You’ll need to trigger:
Intercom('update');
when navigating to the target page.
User identification:
If targeting logged-in users, ensure they’re properly identified in Intercom (with user_id or email). Anonymous visitors won’t match user-only targeting.
Feel free to share your audience and behavior setup if you'd like me to review it. 👍
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