@Alyona Musailova Sorry to hear this is happening to you! Hopefully the Intercom team will get back to you soon on this.
It’s hard to troubleshoot on this end without seeing the site, feel free to DM me and I’ll try to have a look to provide any insights.
I’m curious if you’ve released any recent updates to your website, have you ruled out any changes to the site causing some issues with the Product Tour and how things are working with Intercom? It could be a bug with Intercom but also could be some sort of conflict with the site’s underlying code as well potentially.
It sounds like you’ve been able to recreate this on multiple devices or for multiple customers as well right?
Hope you can get this resolved asap, this is not something I have personally seen be an issue with Intercom in the past with work I’ve been doing but it really depends on a lot of variables probably. I’ll do my best to try and help if you send a DM
