Hi everyone, we’re experiencing glitches and slowing down of the intercom on our website. The chat bot won’t answer questions and freezes. The product tour sometimes glitches and shows two highlighted pieces of the tour at the same time. The tooltip glitching as well and shows two at the same time. The checklist’s "Tasks" doesn't allow me to "mark as completed". The support has been slow on responding to our messages and these issues are affecting our customers that we’re considering turning off the intercom. Any ideas?
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It’s hard to troubleshoot on this end without seeing the site, feel free to DM me and I’ll try to have a look to provide any insights.
I’m curious if you’ve released any recent updates to your website, have you ruled out any changes to the site causing some issues with the Product Tour and how things are working with Intercom? It could be a bug with Intercom but also could be some sort of conflict with the site’s underlying code as well potentially.
It sounds like you’ve been able to recreate this on multiple devices or for multiple customers as well right?
Hope you can get this resolved asap, this is not something I have personally seen be an issue with Intercom in the past with work I’ve been doing but it really depends on a lot of variables probably. I’ll do my best to try and help if you send a DM
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