Hey @Daphne Vijn ! I think that tags would work well here. First, in each series, click More > Tag to set a tag that is relevant to you:
Then, in the main Series page, filter to show just those Series that have your tag:
I hope that helps!
Hey @Daphne Vijn! Emily here from Support Engineering at Intercom 👋🏼
You can create a custom view in Outbound to see only the series or messages relevant to you by using filters and saved views.
Use the filter options to narrow down by content type, audience, sender, tag, or other criteria that match your department or the series you manage. Once you have applied the desired filters, click "Save View," give it a name and icon, and it will appear in your left navigation menu for quick access.
Note: Views are message-level only and do not filter Series directly, but you can filter by content type to include Series. Saved views are workspace-level, so all teammates will see them.
This setup allows you to quickly access the active content relevant to your department with a single click 💪🏼
