Hey @Oana-Laura,
While we don’t have a native PII redaction tool, I do want to share that we have a built in PAN tool to redact credit card numbers in real-time in case you weren’t aware. You can view more info on this here.
To effectively manage PII redaction within Intercom, consider integrating tools like DataGuard, Redact, or SafeGuardCyber. These solutions automate data masking, ensuring compliance with privacy regulations while maintaining data integrity. Evaluate each tool based on features, compatibility, and scalability to select the best fit for your workflow. Let me know if you need further guidance!
