I have spent some days trying to set up a product tour for our coursebuilder and it is working in very inconsistent ways. In our coursebuilder, the user is guided through a step-by-step process of specifying a target audience, uploading documents etc. If I use a single product tour for all the steps across pages, this does not work as elements are displayed too early, before the page in question is accessed. I found a workaround by setting up multiple product tours but they can disable each other, even when I specify a different start URL. Sometimes it works, sometimes not.
Another problem is that essentially the product tour Preview function does not work with our coursebuilder, and neither does the link feature if I enable “use tour everywhere”. My only option to test the product tour is to assign it to my account and two other admin accounts. I then log into three different accounts once a day to have one runthrough each. If one part of the tour is not displayed, I have to wait to the next day to find a fix. All this makes the setup process very difficult.
I also worked with tool tips which are a little easier to handle, but they also show up inconsistently, sometimes on completely different pages. Also, once I refresh a page they are gone, even if I haven’t clicked on them.
I have used the Fin Ai agent to come up with solution, some of which improved the process but sometimes I got hallucinations.
Is there any way I could get support in setting up my product tour?
Best, Annabelle