first try at a product tour. when i preview the tour, i'm routed to the correct url, i sign into my webb app, but the tour never displays. what newbie goof am i making?

Hello @user892, Thanks for the screenshot, It seems you are targeting visitors instead of the users in your Product tour settings.To launch a product tour for logged-in visitors, you should select Users here:Please, also make sure that you are tracking logged-in visitors in Intercom, More information can be found here:Install Intercom on your web app to support and onboard logged-in users.Let me know if you have any further questions about Product tours.

Hello @user892👋, Congratulations on creating your first product tour.Basically, the users do not indicate the start parameters of the tour correctly. Can you share some screenshots from Product tour settings?I will try to figure it out, Looking forward.Best,Roy

product tour never launches in preview

product tour never launches in preview | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded