Product tour only showing after page refresh

Question

Hi, a a product tour I built is only showing after page refresh. I added a “wait 3 seconds” rule to see if there needs to be a delay but that didn’t help. I’ve seen in another question that selecting an element “by text” may be a better option but I’m not seeing that option anywhere.

Racheal · Accepted Answer

Hey@Sulamita IvanovRacheal from the support engineer team here👋It sounds like your site may be a single page application, and we don’t know the URL page matches until that refresh happens. Websites that are a Single Page Application (SPA) are characterized by very few page refreshes and lots of asynchronous JavaScript require Intercom integration in a slightly altered way. This involves including the Intercom JavaScript library file in your HTML head element and making a few extra JS calls. Essentially you will need to make sure you implement the update call when the user changes URLs. The linked documentation onintegrating Intercom in a SPAwill provide complete details.Regarding the “by text” selector, this is actually for Tooltips and not Product Tours!

Sulamita Ivanov · Answer

Thank you very much Racheal!

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