Request to Register Caller ID Name (CNAM) for Intercom Support Number | Community
Skip to main content
Menu
Answered

Request to Register Caller ID Name (CNAM) for Intercom Support Number

A

Hi, our company Medflow IO uses Intercom for customer support and we purchased our phone number directly through your platform. We would like to register our company name (‘MedFlow IO’) as the caller ID so that patients see it when we call them. Could you please help initiate CNAM registration with Twilio?”

Best answer by Angel Horowitz

​@AJ Gildin Here’s a request that someone submitted previously, and I actually added the same comment on the post about wanting the Caller ID as well. Sending it here in case you want to upvote and add a comment too: 

https://community.intercom.com/ideas/being-able-to-set-a-custom-outbound-caller-id-to-the-ivr-8275

 

View original
Did this topic help you find an answer to your question?

2 replies

Angel Horowitz
Forum|alt.badge.img+1

​@AJ Gildin Here’s a request that someone submitted previously, and I actually added the same comment on the post about wanting the Caller ID as well. Sending it here in case you want to upvote and add a comment too: 

https://community.intercom.com/ideas/being-able-to-set-a-custom-outbound-caller-id-to-the-ivr-8275

 

Angel
A
  • AJ Gildin
  • Author
  • New Participant
  • 2 replies
  • May 14, 2025

​@Angel Horowitz Do you believe that these changes will be made soon? Also, I participated in the main post that you forwarded to me!

Reply


Most helpful members this week

Terms & ConditionsAccessibility statementYour Privacy Choices