The new UI update on inbox may have affected the behavior of side conversations.
Current behavior: When composing an email in a side-conversation, closing the sidebar discards the draft entirely. Reopening the sidebar shows an empty compose field.
Expected behavior/previous behavior: Drafts should be preserved when the sidebar is closed and reopened, consistent with how regular conversation drafts already behave.
It's common to need the main Intercom window for research, looking up customer details, or referencing other conversations while drafting an email reply. Having to keep the sidebar open the entire time (or risk losing the draft) makes this awkward, and aligning side-conversation behavior with regular conversation behavior would remove that friction.
Thanks!